This role is a key contributor and stakeholder in maintaining and managing our daily, monthly and annual Payfac activities, KYC/AML and risk portfolio, building resource material and providing backup to the Compliance Officer. Responsible for all payments activities, launching new projects/migrations internally with the PMO team, leading cross-functional team meetings on behalf of the payments team and implementing policies and procedures that mitigate risk while improving overall performance.

WHAT YOU WILL DO:

• Serve as an SME employee for WorkWave Payments (WWP) with daily and monthly support, account management, and sales teams.
• Act as a backup to the AML Compliance Officer to ensure adequate coverage.
• Perform detailed analysis of payment-related data.
• Create and maintain evolving KYC/AML acceptance policies and procedures.
• Active member of the fraud team and communication with other teams regarding next steps.
• Review daily output for suspicious transactions and contact affected clients immediately to determine if fraud or other irregularities have occurred.
• Create and maintain company policies and procedures for business acquisitions/ownership changes related to WWP to ensure accurate 1099 tax filing.
• Collaborate with teams to create process maps for business operations.
• Process payments and participate in operational and financial audits.
• Lead internal and external audits.
• Support the VP and Senior Manager in migration planning.
• Work with PMO for cross-functional process related support.
• Assist in successfully completing KYC audits and annual PCI certifications.
• Identify specific issues and applicable trends impacting WorkWave Payments operations and WorkWave product strategies – to support defining product/solution requirements with the Product Owner and business priorities with the Payments Director.
• Oversee daily transaction monitoring and acceptance.
• Review monthly rate changes, rate adjustments, MID closeouts and MID reconciliation.
• Coordinate with the Finance department to ensure that WWP costs are invoiced accurately and on time.
• Approve and review changes to bank accounts and the company’s bank change policy.
• Coordinate monthly price increases between Infinicept, Salesforce and the sales team.
• Maintain and evaluate relationships with suppliers.

WHAT TO BRING:

• Preference for BA/BS degree
• Minimum 3 years of experience with Payfac platforms, background in card/ACH/RTP/alternative payment processing, data management (in Salesforce and/or equivalent), payment data analytics, software integration orientation
• Experience with Slack, Confluence, JIRA, Excel, Google/MS Suite, Salesforce (or equivalent)
• Preference: Compliance (BSA/KYC/AML), Wireframes, Basic knowledge of API technology
• Ability to resolve gaps/issues in software and payment platform and process
• Ability to escalate issues to work with customer service as needed
• Excellent communication and collaboration skills across teams
• Strong organizational and time management skills
• Strong attention to detail
• Critical thinking skills and the ability to be flexible and adaptable

A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know there are benefits to being in the office and working from home. WorkWave promotes a healthy work-life balance and offers employees the flexibility to collaborate in the office or the option to work virtually when desired. • We have employees in more than 30 states, 7 countries, and many regional offices – each with their own set of benefits and opportunities to give back to the local community. • Whether you work remotely or use one of our offices, you’ll find a community of WorkWavers who value diversity and care deeply about our products, customers, our communities, and each other. LOVE WHAT YOU DO, WHEREVER YOU DO IT: • Our corporate headquarters are located in our state-of-the-art headquarters in the historic Bell Works complex in Holmdel Township, New Jersey • With everything you’d find in a great city center — from restaurants and shops to arts and culture — the Bell Works “Metroburb” is a microcosm of innovation, opportunity and inspiration and WorkWave is proud to be a part of it • Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, patio bar and weekly farmers market are all conveniently located on the first floor, making running errands during a break a breeze • We work hard, but we play hard too… need a break? While you’re at the office, relax in our common area, play arcade basketball, video games in our game rooms or compete in a ping pong matchDO YOU WORK REMOTELY? Awesome! Our teams are well-versed in collaborating in a fully virtual environment. We keep our offices available for everyone to use when remote work isn’t feasible, or to help with cross-training, team building, and/or brainstorming. RELAX, WE HAVE YOU COVERED: • Employees can count on a robust benefits package, including health and dental coverage and a 401k pension plan with a company contributionAND FURTHER…• Find your perfect work/life balance with our flexible time off policy or generous PTO plan (depending on your role) and paid holidays • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering 24/7/365 free counseling, plus financial counseling, legal guidance, adoption assistance services and more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and benefits • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and retaining top talent and reward intellectual curiosity and a thirst for personal and professional growth. • It just makes sense to encourage our employees who already have an intimate knowledge of and passion for our products to apply for other roles within our walls! • Our employees have access to extensive video libraries for soft skill and role-specific training available 24/7 and live trainings are delivered year-round. Join OUR WINNING TEAM! • 10-time winner of Best Place to Work in New Jersey by NJBiz!• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine• Recently named to The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (Global!) We are an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don’t meet all the requirements? Research has shown that women and people of color are less likely to apply for a job if they don’t meet all the qualifications. At WorkWave, we are committed to creating a diverse, inclusive, and authentic workplace. If you feel like you could make a big impact in this role, but your previous experience doesn’t perfectly align with all the qualifications in the job description, we encourage you to apply anyway. You may be the right candidate for this role or others! WorkWave supports salary transparency, but please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not WorkWave may not accurately reflect the actual salary range for the position.

Originally posted on Himalaya