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DirecTV subscribers can get credit for Disney and ESPN blackout

Vaseline September 6, 2024

The company says the credit is valid for up to two billing cycles and can be redeemed by visiting a website. No one knows when the blackout will end, as negotiations are still ongoing.

Millions of DirecTV customers have been locked out of Walt Disney Co. networks since Saturday amid the ongoing battle between DirecTV and Disney.

ESPN and other channels were pulled from DirecTV in the middle of the US Open and as the American football season kicked off last weekend.

The outage occurred while fourth-round matches in the tennis tournament were underway and 10 minutes before the start of the soccer game between No. 13 LSU and No. 23 USC.

This comes as the Southeastern Conference, or SEC, returns to ABC and ESPN, both Disney networks in years.

As compensation for the shutdown, DirecTV customers can receive a $20 credit for the outage. However, they must take a few steps to qualify.

How can I get the $20 DirecTV credit?

DirecTV says subscribers should go to https://www.directv.com/tvpromise/ for the credits.

“We are doing everything we can to get your station back. To thank you for your patience until the situation is resolved, we are offering you a credit,” DirecTV says on its site.

Once on the site, customers will need to enter which DirecTV service they use, such as DirecTV, DirecTV Stream, or U-verse, and enter their zip code.

Next, the site will ask users to “Explore Bill Credits,” where customers must select whether they subscribe via DirecTV via satellite or DirecTV via the Internet. People will then be taken to another page where you can enter the email address for your account.

According to the website, the $20 credit will be applied in up to two billing cycles.

How long will the power outage last at DirecTV Disney?

No one really knows yet, but disputes like the one between DirecTV and Disney have become common in recent years. This is because cable providers like DirecTV want more control over the channels they can offer, and because more consumers are opting for streaming services.

Fernando Cervantes Jr. is a trending news reporter for USA TODAY. Reach him at [email protected] and follow him on X @fern_cerv_.